Head of Onboarding – 3S Money – Amsterdam

Head of Onboarding

Hybrid working with an option for 2 remote working days weekly

We’re looking for a talented leader to join one of the UK’s fastest-growing FinTech scaleups.

Our mission

3S Money is reinventing international business banking. Founded in 2018, our mission is to help growing businesses send, receive and exchange money in over 190 countries. With offices in five countries and over 160 employees across three different locations, you’ll be joining a high-energy, high-impact team that’s achieved profitability and has a wealth of opportunity ahead.

Our culture

At 3S Money, we believe in caring personally, staying curious and making an impact through collaboration not competition. Our culture is genuinely transparent with minimal hierarchy and a commitment to each employee’s professional growth.

Your contributions will actively matter, and you’ll be a respected part of the team from day one.

What you’d be doing

• Manage a global team of onboarding team-leads as we expand the Onboarding function
• Be the escalation point for complex cases and questions which can come from the onboarding team and/or front office. Be confident in resolving these, whilst operating within the regulatory framework, 3SM risk appetite and being mindful of the growing business needs.
• Working with your team-leads, you would be responsible for the collective growth and development of onboarding team members, by having regular one-to-one meetings and defining/tracking their performance against agreed KPIs every six months.
• Be responsible for escalating potential gaps or inefficiencies in the daily processes and propose solutions to resolve these.
• With Senior Leadership, identifying roadblocks in the Onboarding team or processes and building solutions to drive internal efficiency.

About you, you are

• passionate about working where the focus is on building and designing processes and seeing the impact of your work every day.
• confident working globally; with teams in different countries, in different regulatory environments, and overseeing complex clients from around the world with global networks.
• not fazed by complex and varied client types. You can apply analytical thinking and a risk-based approach to navigate situations which require more than box ticking to achieve the result.
• an empathic but divisive leader, looking to expand the onboarding team’s knowledge as well as continue to create a positive working environment across all units.

Must-haves

You are an experienced professional working in the financial services sector, demonstrable knowledge of industry standards and best practice and the EU & UK AML regulatory frameworks. In addition:

• A bachelor’s degree. Relevant professional qualification from an internationally recognised body (e.g., ICA, ACAMS) are advantageous.
• Demonstrable experience as senior management within the financial industry (PSP/EMI/Fintech experience is preferred).
• Strong communication and team management skills with the ability to motivate, influence and lead from a Teams call.
• Exceptional organisation skills, especially under pressure.
• Ability to exercise oversight, knowledge and understanding of financial crime procedures and controls and to use this for problem-solving and risk mitigation.
• Knowledge of the UK and EU regulatory environment and key financial crime regimes, including international sanctions regimes.

In return for your hard work

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